Many things to many people
Ask 10 people what ITaaS (IT as a Service) is and you might get 10 different answers. Like “cloud”, it has many meanings.
For our purposes ITaaS is a way of delivering technology in much the same way as a utility delivers power. You pay a monthly fee and they provide the infrastructure to deliver it. With ITaaS you get everything you need as far as infrastructure – hardware, software, services and support – for a fixed monthly fee.
ITaaS can include cloud services such as virtual servers, backup and disaster recovery solutions, hosted email or CRM. It can also include on-site solutions like email servers, database servers, firewalls and routers. Pretty much anything IT related that can be delivered as a product or service can be included.
Things like custom application development, web design, cabling, etc are not good candidates for the ITaaS model.
What’s in it for me?
Always a good question. There are many benefits to the ITaaS model.
- Little to no upfront spending
- Predictable monthly IT expenses
- Easily scaled for growth
- Report IT as an OPEX not a CAPEX
- Tax breaks for rentals
- Hardware that is always up to date
- Software upgrades included
- All systems monitored 24×7
- Remote and phone support included
The most important benefit – Peace of Mind
Peace of mind knowing that your IT infrastructure and your employees have the best support, current hardware and software and that your IT budget is kept in line.